When placing an order with Quills Wedding Stationery, you are accepting the following terms and conditions. Upon receipt of your order, a 50% non-refundable deposit will be required. This allows Quills Wedding Stationery to begin creating your order. The deposit secures the price of items confirmed at the time of ordering.
Prices are subject to change without prior notice. Any price increase will not affect confirmed orders that have been secured with deposits. Goods will only be dispatched when the final balance for the order has been received and cleared.
Payments
Payments can be made by cheque, made payable to ‘Quills Wedding Stationery’, via PayPal using your debit or credit card (please note that this service incurs a transaction/process charge of 5%) or by bank transfer.
NatWest
Sort Code: 55-70-37
Account number: 81165331
Cancellation
In the event of an order being cancelled, all work completed that exceeds the deposit must be paid for.
The cancellation policy is as follows:
Up to 6 months prior to delivery date – 50% deposit will be retained.
3 months prior to delivery date – 75% of total balance.
30 days or less – Full balance of payment will be required.
Proofing
Proofs of your order will be made available to you for your approval. Final proof reading is the responsibility of the client. Any amendments should be marked clearly on each item, signed and dated.
Your proofs should then be returned to me for correction. You may confirm these by email if preferred.
Copyright Permission
Quills Wedding Stationery cannot be held responsible for gaining copyright permission for the use of hymns, poems, readings or other material used in your wedding stationery. This is solely the client’s responsibility.
Please ensure that you have permission to use the material and in particular you indemnify Quills Wedding Stationery against any action brought against it for breach of a third party’s copyright.
All products remain the property of Quills Wedding Stationery until full payment has been received and cleared.
All stationery purchased from Quills Wedding Stationery will have the website address on the back of the product.This is for copyright and branding purposes.
Delivery
Nationwide orders will be sent via Royal Mail ‘recorded delivery’ or via a courier. A signature will be required to confirm receipt of delivery. Mainland UK Delivery charges for postage and packing are calculated by weight.
A guide to the scale of charges is as follows:
Orders up to 1kg: £10.00 per delivery
Orders 1kg to 2kg: £20.00 per delivery
Orders 2kg to 10kg: £30.00 per delivery
Please be aware that delivery charges are per parcel and not necessarily per order. Please contact me for delivery charges to UK Islands, Ireland and Scottish offshore Islands and worldwide destinations.
Clients may also collect their orders free of charge. Once goods have been delivered, all risk of damage to or loss of product, become the clients responsibility. I will do my utmost to ensure that your Stationery arrives to you in perfect condition, however Quills Wedding Stationery will not be held responsible for any damages to orders once they leave the studio, nor during subsequent posting of individual items (i.e. when you post your invitations to your guests).
The client shall, upon delivery, examine the goods and shall promptly (but in any event within seven working days of delivery) notify Quills Wedding Stationery, in writing, of any apparent damage, defect or shortage.
In default of such written notification, Quills Wedding Stationery shall be deemed conclusively to have properly performed its obligations in relation to the purchase and sale of goods. If an error/fault is discovered, Quills Wedding Stationery must receive the original incorrect/faulty stationery before the amendments are made. Postage will be reimbursed if the error is that of Quills Wedding Stationery.
Appearance and Product Replacement
Quills Wedding Stationery reserves the right to replace raw materials if they become unavailable.
Please note that due to the nature of handcrafted items, there may be slight differences to each piece and to any samples previously supplied: this is not deemed as faulty. If product specifications from our suppliers change, I will endeavour to offer you an alternative of the same or better quality at the same price as your original order.
If the client orders wedding stationery in stages, without prior notice, I cannot guarantee continuity of design.
Health and Safety
Please be aware that due to small parts in our Wedding Stationery, they are not suitable for young children.
